I am trying to buy electricity using my meter number, but it says my account is blocked.

I am trying to buy electricity using my meter number, but it says my account is blocked.

You will be unable to top-up if the account has a debit balance (money owing). Please check your wallet balance on the STss Wallet App. If there is a debit balance (amount due) please pay this amount so that you can top-up again.

You can only generate tokens if the wallet has a credit balance. Please make payment into the wallet then generate a token for free on the STss Wallet App.

You are welcome to query the debit balance with the STss Call Centre if it exceeds R5000.

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