I am unable to load the token
Related Articles
I bought electricity using my meter number, but I still do not have the token number
Your Token history is logged on the STss Wallet App. Please open the "Transactions" screen and review the information. The newest token will be at the top of the screen. Please verify that the correct meter number for your unit was used when the ...
I requested a token by SMS to 31661 but I did not receive it
Only registered numbers can request a token by sending an SMS in the correct format to 31661. Format the SMS as follows: ReferenceNumber,Amount (no spaces) E.g. TESTW0010,100 Please note that standard SMS charges apply. * Tokens are only redeemable ...
What is my balance to generate a token?
The balance in your STss Wallet is visible on the STss Wallet App and Web App. Please download our free STss Wallet app or visit the Web App on https://wallet.stss.co.za If you do not have your login details, email Support@stss.co.za and the team ...
Why do you charge R25 for tokens sent through the Call Centre?
The decision was taken at Director level due to the large volume of requests and to reduce delays in assisting clients. STss has a free App, the STss Wallet, that allows you to make payments into your wallet and generate tokens for free. This App ...
Conlog Meter shows an error: 000000 after entering a token
Error 000000 indicates that the token has expired or the tokens were not loaded in the correct order. Remember to load the oldest token first. If you gnerate a token on Monday and another token on Wednesday, ensure you enter the token generated on ...