My account reflects an amount of R5000, and I cannot buy electricity, what is the explanation for this?

My account reflects an amount of R5000, and I cannot buy electricity, what is the explanation for this?

The account has been blocked by the Owner or by the Trustees of the scheme.

The owner has the ability to block an account if the tenant is in arrears with their rental. Trustees have the ability to block an account if the owner is in arrears with their levy.

STss does not block accounts for vending but this is a mandate that comes from the Owner or Trustees. Please contact the Owner of the unit or the Trustees to resolve the matter.

    • Related Articles

    • I am trying to buy electricity using my meter number, but it says my account is blocked.

      You will be unable to top-up if the account has a debit balance (money owing). Please check your wallet balance on the STss Wallet App. If there is a debit balance (amount due) please pay this amount so that you can top-up again. You can only ...

    • High Electricity Consumption

      On Average, a single individual can consume anything between 10 - 20 Kwh per day during warmer seasonal periods; an individual’s daily consumption during colder seasonal periods can increase by an average of 30 to 50 %, depending on unique ...

    • High Electricity Usage

      High electricity consumption is a combination of many things which the resident will need to take into consideration before a conclusion is reached. How electricity is used during summer is different from how it is used in winter. Winter is much ...

    • Why is the prepaid electricity rate per kWh more expensive than post billed electricity?

      The kWh rate is determined by the Trustees. The rate calculated must be sufficient to cover both the summer and winter electricity tariffs as well as the higher rate during peak times billed by Eskom/the Local Municipality. The Trustees review the ...

    • When does the annual electricity tariff increase come into effect for my building?

      The annual electricity increase is on different dates depending on whether you complex is billed by Eskom or by the Local Municipality. The annual Eskom increase is on 1 April. The annual Municipality increase is on 1 July.