STss Quick User Guide

STss Quick Guide


This document is a quick guide on STss' Wallet App and how to purchase prepaid tokens. Please refer to your welcome letter and the STss info Guide for additional important information.

Step 1: Register your STss Prepaid Account 
Email your preferred email address, the cell number of the primary occupant and proof of occupancy (levy statement - Owner or lease agreement - Tenant) to Support@stss.co.za. The STss Wallet will then be registered to your details and a welcome email with your username and password reset link will be sent.

Step 2: Download the free STss Wallet App
The STs Wallet App is available from the Google Play Store, Apple App Store, or Huawei App Gallery. Alternatively, you can use the Web-App on our website www.stss.co.za/wallet 

Step 3: Topping up your STss Wallet 
You can top-up your STss Wallet via EFT, Instant EFT or Debit/Credit Card. 
A standard EFT takes 2 business days to reflect in the STss Wallet. The banking details for your complex can be found on your Welcome letter, Provisional Statement on the Stss Wallet App or, you can request the details from the 24-Hour Call Centre using Live Chat. 
Login to the Stss Wallet App and select Top Up Wallet
Instant EFTs and payments by Debit/Credit Card on the STss Wallet App will reflect 10 minutes after making the payment. 
Please refer to our website for more details on payment methods: www.stss.co.za/prepaid-metering-payment-methods

Step 4: Requesting a Token
  1. Log-in to the STss Wallet App
  2. Confirm the balance available in your STss Wallet under  “My Wallet Balance” at the top of the screen. 
  3. Click on the button “Request Tokens Here” at the bottom of the screen. Select the token type: “Electricity” or “Water”. 
  4. Enter the amount in Rands for the Token you would like to generate - you can generate a Token up to the total balance in your STss Wallet. You can request a new Token every 5 minutes. Please enter tokens into your meter in the order you requested them. Please refer to the “Transactions” screen to see a list of Tokens Requested. 

Step 5: Key your Token into your Meter

Your 20-digit Token will be displayed on screen. Please key your token into your meter using your CIU (Keypad). Your meter will reflect the kilo Watt Hours (kWh) / Kilo Litres (KL) loaded. The number of units (kWh/KL) is determined by the rand value cost per unit of the utility. 
 
Contact the STss 24-Hour Call Centre via Live Chat, Email (Support@stss.co.za) or via Telegram if you need assistance. 

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