Why do you charge R25 for tokens sent through the Call Centre?

• Related Articles

• I am unable to load the token

  Tokens are unique to a meter. You can review the history of your account to see the tokens generated for your meter. Open the transactions screen and review the tokens generated for your meter. Tokens must entered into the meter in the correct order ...

• I requested a token by SMS to 31661 but I did not receive it

  Only registered numbers can request a token by sending an SMS in the correct format to 31661. Format the SMS as follows: ReferenceNumber,Amount (no spaces) E.g. TESTW0010,100 Please note that standard SMS charges apply. * Tokens are only redeemable ...

• Conlog Meter shows an error: 000000 after entering a token

  Error 000000 indicates that the token has expired or the tokens were not loaded in the correct order. Remember to load the oldest token first. If you gnerate a token on Monday and another token on Wednesday, ensure you enter the token generated on ...

• Landis & Gyr Meters - a happy and sad face are flashing alternatively for 5 seconds after entering a token

  When the meter flashes a happy and sad face alternatly for 5 seconds after entering a token, this indicates that the token has expired or the tokens were not loaded in the correct order. Remember to load the oldest token first. If you gnerate a token ...

• I bought electricity using my meter number, but I still do not have the token number

  Your Token history is logged on the STss Wallet App. Please open the "Transactions" screen and review the information. The newest token will be at the top of the screen. Please verify that the correct meter number for your unit was used when the ...