General
Getting Started with STss
To get started, STss owners and residents need to register with our system. Once registered, they can download the STss Wallet App, which allows them to top up their wallet and request a token. By keying in the token provided into the prepaid meter ...
TID Rollover - Information
TID stands for Token Identifier: The Token Identifier is a 24-bit field, contained in STS compliant tokens, that identifies the date and time of the token generation. It is used to determine if a token has already been used in a payment meter. The ...
STss Quick Guide
This document is a quick guide on STss' Wallet App and how to purchase prepaid tokens. Please refer to your welcome letter and the STss info Guide for additional important information. Step 1: Register your STss Prepaid Account Email your preferred ...
High Electricity Consumption
On Average, a single individual can consume anything between 10 - 20 Kwh per day during warmer seasonal periods; an individual’s daily consumption during colder seasonal periods can increase by an average of 30 to 50 %, depending on unique ...
Payment Options
We offer a variety of options to top-up your wallet, purchase tokens and generate tokens. Please take note of the fees associated with the various options. An EFT directly into the STss Wallet is the most cost effective, but the payment takes 2-4 ...
What to do when your geyser bursts
Sectional Title Schemes have an insurance policy covering the common property and water heating systems (geyser/heat pump/boiler). Once the repairs/replacement has been completed, a claim can be submitted to the scheme's insurance company. To prevent ...
My account reflects an amount of R5000, and I cannot buy electricity, what is the explanation for this?
The account has been blocked by the Owner or by the Trustees of the scheme. The owner has the ability to block an account if the tenant is in arrears with their rental. Trustees have the ability to block an account if the owner is in arrears with ...
I am unable to load the token
Tokens are unique to a meter. You can review the history of your account to see the tokens generated for your meter. Open the transactions screen and review the tokens generated for your meter. Tokens must entered into the meter in the correct order ...
Why is the prepaid electricity rate per kWh more expensive than post billed electricity?
The kWh rate is determined by the Trustees. The rate calculated must be sufficient to cover both the summer and winter electricity tariffs as well as the higher rate during peak times billed by Eskom/the Local Municipality. The Trustees review the ...
When does the annual electricity tariff increase come into effect for my building?
The annual electricity increase is on different dates depending on whether you complex is billed by Eskom or by the Local Municipality. The annual Eskom increase is on 1 April. The annual Municipality increase is on 1 July.
High Electricity Usage
High electricity consumption is a combination of many things which the resident will need to take into consideration before a conclusion is reached. How electricity is used during summer is different from how it is used in winter. Winter is much ...
I have no power in my unit but the rest of the complex has power
If you have no power but the rest of the complex has power and you have credit on your token meter, the power to your unit may have tripped. Turn off all the switches on your Distribution Board (DB) (push them down). Switch the mains switch on first. ...
How to top-up / make a payment into your STss Wallet Account
Various payment methods are available to you. The recommended payment option is an EFT payment as an EFT payment does not attract additional charges. A standard EFT takes 2 - 4 days to reflect on your Wallet account. An Instant EFT can be made via ...
Delete a Credit Card on the STs Wallet
To change or delete the credit card details linked to your unit, open the STss Wallet App. Click on "Top Up Wallet". Select "Credit Card Payment". Click on the red text "Delete saved credentials"
Can I transfer the kilowatts on a prepaid meter to another prepaid meter?
Once the token has been entered on the meter it cannot be refunded or transferred. If you have a credit balance on your STss Wallet, this can be refunded to you or transferred to your new Wallet account in the same scheme. For a refund, please send ...
I made payment using my credit card but the funds have not reflected on my account?
A Credit Card payment may take up to 15 min to reflect in your Wallet due to system verification processes. It is important to note that if multiple payments are made in the same day via the Credit Card system, these payments may not import ...
I paid my rent into the prepaid account, can you assist me?
Please send proof of payment, your bank account details, and a copy of your ID to STssFC@stss.co.za and the finance team will attened to the refund.
Why do you charge R25 for tokens sent through the Call Centre?
The decision was taken at Director level due to the large volume of requests and to reduce delays in assisting clients. STss has a free App, the STss Wallet, that allows you to make payments into your wallet and generate tokens for free. This App ...
Can I buy my own meter to replace the one I have as it is faulty?
No, you cannot purchase a replacement meter. The meter needs to be supplied by STss as it has a unique SGC Code linked to the vending system. Without this unique code you will not be able to top-up and generate tokens.
I bought electricity using my meter number, but I still do not have the token number
Your Token history is logged on the STss Wallet App. Please open the "Transactions" screen and review the information. The newest token will be at the top of the screen. Please verify that the correct meter number for your unit was used when the ...
I am trying to buy electricity using my meter number, but it says my account is blocked.
You will be unable to top-up if the account has a debit balance (money owing). Please check your wallet balance on the STss Wallet App. If there is a debit balance (amount due) please pay this amount so that you can top-up again. You can only ...
I’ve made payment, but it is not reflecting in my account.
Please allow 10 minutes for an Instant EFT, Credit Card payment to update and reflect. If after 10 minutes the payment is not visible on your STss Wallet please contact the Call Centre. If you made a payment and the proof of payment was sent from ...
I requested a token by SMS to 31661 but I did not receive it
Only registered numbers can request a token by sending an SMS in the correct format to 31661. Format the SMS as follows: ReferenceNumber,Amount (no spaces) E.g. TESTW0010,100 Please note that standard SMS charges apply. * Tokens are only redeemable ...
What is my balance to generate a token?
The balance in your STss Wallet is visible on the STss Wallet App and Web App. Please download our free STss Wallet app or visit the Web App on https://wallet.stss.co.za If you do not have your login details, email Support@stss.co.za and the team ...
Can my token be used on my friend/neighbour's meter?
No, a token is linked to your meter. The token will not work on any other meter.