Getting Started with STss

To get started, STss owners and residents need to register with our system. Once registered, they can download the STss Wallet App, which allows them to top up their wallet and request a token. By keying in the token provided into the prepaid meter keypad, the utility units will be accurately reflected on the meter.

STss provides a seamless and user-friendly experience for managing prepaid utilities, giving owners and residents greater control and flexibility over their utility usage.

Please follow the steps below or watch the video

Register your STss Prepaid Account

Email your preferred email address, the cell number of the primary occupant and proof of occupancy (levy statement – Owner or lease agreement – Tenant) to support@stss.co.za. Your STss Wallet will then be registered to your details and a welcome email with your user name and password reset link will be sent.

Download the free STss Wallet App

Download the free STss Wallet App from the Google Play Store, Apple App Store, or Huawei App Gallery.

Alternatively, you can use the Web-App on our website https://wallet.stss.co.za/wallet/

Top-Up your STss Wallet

Login to the Stss Wallet App and select Top Up Wallet.

You can top-up your STss Wallet via EFT, Instant EFT or Debit/Credit Card.

A standard EFT takes 2 business days to reflect in the STss Wallet.

The banking details for your complex can be found on your Welcome letter, Provisional Statement, on the Stss Wallet App or you can request the details from the 24-Hour Call Centre using Live Chat.

Instant EFTs and payments by Debit/Credit Card on the STss Wallet App will reflect 10 minutes after making the payment.

Click here for more details on payment methods.

Requesting a Token

Log in to the STss Wallet App

Confirm the balance available in your STss Wallet under “My Wallet Balance” at the top of the screen.

Click on the button “Request Tokens Here” at the bottom of the screen. Select the token type: “Electricity” or “Water”.

Enter the amount in Rands for the Token you would like to generate – you can generate a Token up to the total balance in your STss Wallet. You can request a new Token every 5 minutes. Please enter tokens into your meter in the order you requested them. Please refer to the “Transactions” screen to see a list of Tokens Requested.

Key your Token into your Meter

Your 20-digit Token will be displayed on the screen. Please key your token into your meter using your CIU (Keypad).

Your meter will reflect the kilo Watt Hours (kWh) / Kilo Litres (KL) loaded.

The number of units (kWh/KL) is determined by the Rand value cost per unit of the utility.

Within the STss Wallet App, you can contact the STss 24-Hour Call Centre via Live Chat, Email (support@stss.co.za) or communicate via Telegram if you need assistance.

  

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