Landis & Gyr
Loading a token on your Landis Gyr meter
When the credit on your meter is running low the Alarm indicator ! will be displayed. Please make a payment to STss. (Please note: EFT payments and deposits will take 24 hours to reflect.) Once the payment has reflected, you can request an ...
Identifying the icons on your Landis Gyr Meters
Happy Face - indication of good status Sad Face - indication of bad status Contactor Open Indicator - power is not being supplied Contactor Closed Indicator - power is being supplied Information Mode Indicator - indicates that you may access stored ...
Landis & Gyr - Sad face on the meter after entering the token
The Sad face indicates that the wrong token number was entered. Please enter the number again. Please refer to the transaction history on the Transactions screen on the STss Wallet to review the token number.
Landis & Gyr Meters - What is my meter number?
To view your meter number, enter i000 on your Landis & Gyr meter keypad. The meter number will be displayed.
Landis & Gyr - My meter keypad is off and I need to insert the token
If the keypad screen is off you can activate it up by pressing the "i" button. The keypad will not activate if the battery is flat. If you have electricity, plug the keypad in and the keypad will activate. If you do not have electricity, replace the ...
Landis & Gyr - Four question marks ???? on the interface keypad
When you see four question marks ???? on the interface keypad, the interface is looking for a meter number. Insert the meter number to link the keypad to the meter. The STss Call Centre Agent can assist you with your meter number.
Landis & Gyr Meters - beeping / alarm
The Landis & Gyr Meters have an audible alarm (beeping) to warn you of low credit. To turn off this alarm using the meter keypad, press and hold the 0 (zero) button for 3 seconds.
Landis & Gyr Meters - a happy and sad face are flashing alternatively for 5 seconds after entering a token
When the meter flashes a happy and sad face alternatly for 5 seconds after entering a token, this indicates that the token has expired or the tokens were not loaded in the correct order. Remember to load the oldest token first. If you gnerate a token ...
Landis & Gyr Meters: Error code 30
Error 30 indicates that the keypad and the meter are not communicating correctly. This is usually due to interference from appliances or the keypad being too far from the meter. The cable that supplies the property with power (alternating current) is ...
Landis & Gyr Meters - Sad Face & Line
The Sad face and line displayed on your meter is indicating that the meter is in tamper mode. Tamper mode is activated when the meter has been disconnected from power - this can be due to load shedding or if the meter was disconnected to be replaced ...
Landis & Gyr - ! exclamation mark on the meter
The meter displays an exclamation mark ! when the credit on your meter is running low. Enter a token to ensure that you do not run out of electricity.
Landis & Gyr - I entered my token and the meter shows a sad face and a happy face simultaneously
When the Sad face and the Happy face are displayed on the meter simultaneously, the meter is indicating that the token entered has already been entered. Each token can only be used once. View the Transactions screen on the STss Wallet to review the ...
Landis & Gyr - flashing Sad face with an open line
Tamper mode is activated when the meter has been disconnected from power - this can be due to load shedding or if the meter was disconnected to be replaced or repaired. To reset the meter a Tamper Token must be entered. Please ask the STss Call ...
How to check the current and previous 30-day consumption on a Landis & Gyr meter
To request the current and previous 30 day consumption information from the meter, enter one of the below codes on the keypad. For Current consumption: i 008 For Previous 30-days: i 009
The screen on my wall-mounted meter is blank and I have no electricity
The screen goes off completely if there is no electricity supply to the meter. Check if the complex has power - ask the Security Team If the complex has power the power to your block or your unit may have tripped Check if your block has power - ask ...
Landis & Gyr - Error 40
Error 40 is displayed when the keypad's battery is flat or the battery has been inserted incorrectly. Remove the battery and insert it again. If the error continues, replace the battery.